Actionable Insights Platform
Drive Growth & Fuel Experiences with Smart Insights
Gather data, measure sentiment, uncover insights, and act on them
✓ See ROI in 21 Days
✓ SaaS & On-Prem Hosting
✓ GDPR & TCPA Compliant
✓ Best-in-class data privacy & security
Join the 500+ clients in 40+ countries using Voxco’s Insights Platform
Enterprise Ready Insights Platform
Harness the power of integrated survey software, global panels & powerful analytics suite to drive satisfaction, foster loyalty and maximise growth.
Turn Data Into Actionable Insights
Enhance experience management with an easy 4-step process enabled by Voxco Insights software.
Customer feedback
Integrate customer feedback from multiple channels. Connect data from all your data sources and unify to create a single source of truth.
Satisfaction, sentiments, and behaviour
Get a 360 view of all interactions across touchpoints. Use text, image, behaviour & sentiment analytics to identify satisfied, unsatisfied, loyal & at-risk customers.
On high priority issues
Identify the biggest opportunities with maximum business impacts using enhanced AI models. Take action with real time role based alerts.
Insights that drive decisions
Make sense of omnichannel experience data with predictive AI & ML models. Deep dive into key drivers of satisfaction, NPS, and CSAT.
Turn Data Into Actionable Insights
Enhance experience management with an easy 4-step process enabled by Voxco Insights software.
1 – Gather customer feedback
Integrate customer feedback from multiple channels. Connect data from all your data sources and unify to create a single source of truth.
2 – Measure satisfaction, sentiments, and behaviour
Get a 360 view of all interactions across touchpoints. Use text, image, behaviour & sentiment analytics to identify satisfied, unsatisfied, loyal & at-risk customers.
3 – Uncover insights that drive decisions
Make sense of omnichannel experience data with predictive AI & ML models. Deep dive into key drivers of satisfaction, NPS, and CSAT.
4 – Act on high priority issues
Identify the biggest opportunities with maximum business impacts using enhanced AI models. Take action with real time role based alerts.
Great experiences start with great research
Conduct sophisticated online, phone & face to face surveys with ease.
Collect Customer Feedback from online channels like social media, email, web surveys or pop-ups.
Use Voxco CATI with Cloud-based Dialer and Voxco IVR to improve productivity by 400%
Conduct targeted panel research in a few hours with 10M+ B2B professionals.
Uncover insights faster & take better decisions
Elevate insights with predictive analytics to improve customer experience, boost loyalty & drive growth.
Single Source of Truth
Get a unified view of your customers and their interactions with you by integrating all your data sources. Combine unstructured & structured data to create rich customer profiles.
Powerful Predictive Insights
Leverage predictive analytics to gauge customer satisfaction and loyalty for every customer, even for those not providing feedback.
Predictive Analytics
Sentiment Analytics
Action- Induced
Never miss an insight – Combine AI and machine learning to predict underlying customer insights and recommend high-value actions.
Real Time Actions
AI & ML
Automate Manual Tasks
Use workflows to calculate risk, create diligence reports and more. Improve efficiency, accuracy & security by eliminating manual errors.
Automated Workflows
Credit Automation
Leverage omnichannel feedback to generate actionable insights and take action
Voxco Insights provides the ideal solutions for professionals who:
- Want to learn about their customers’ needs & wants
- Want to put the insights generated from feedback to use
Voxco helps organizations of all sizes make sense of customer feedback by gathering data and analyzing it using AI & ML to transform their engagement with markets, customers, and employees.
Go Beyond Data Collection
Streamline
Unify omnichannel data to create a single view of your customer for everyone in your organization.
Uncover
Break down data into meaningful insights to analyze customer pain points and concerns.
Learn
Learn the why behind your customer’s feedback to prioritize actions and create personalized experiences.
Connect Your Data and Make It Accessible and Useful
- Enable sales and operations to understand and engage with their prospects.
- Enable CX professionals to analyze customer sentiments to improve customer experience.
Loved by survey researchers across the globe!
Integrate Voxco With Your Existing Ecosystem
Plug Voxco with your existing apps and softwares without any issues.
FAQs
What is Voxco Insights?
Voxco Insights is an online insights platform that provides businesses with tools that help them gather customer feedback, generate insights from that feedback, and analytics that help them make data-driven solutions to achieve benefits like increased customer lifetime value, customer loyalty, higher revenue, lower customer churn, etc.
What types of tools does Voxco Insights comprise of?
Voxco Insights comprises of Voxco Research & Voxco Intelligence. Together, they make Voxco and insights provider. Voxco Research includes survey tools such as Voxco Online & Voxco Telephone as well as Voxco Audience- an online panel managing platform. Voxco Intelligence comprises an end-to-end data and analytics platform that gathers and analyzes siloed data to enable data-driven decisions.
What are the benefits of using Voxco Insights?
Voxco Insights can have many benefits for its users. Since it’s an insights platform, it can help businesses and CX professionals go customer-centric and boost their ROI. Here’s how:
- It becomes easier to gather data
- All the data sources can be integrated to create a 360 degree view of the customer
- AI-driven analytics help assess future customer behavior and identify at-risk as well as loyal customers.
- ML models can help predict risk, and detect frauds and anomalies
- Visual dashboards help identify the most effective marketing metrics
- It becomes easier to gather data and then make sense of that data with AI & ML
What solutions does Voxco Insights provide to businesses?
Some of the most significant solutions that Voxco Insights provides businesses include:
- Customer 360:
The AI-infused analytics help gather customer data from the sources and channels to help create a single view of the customer.
- Customer Churn:
With predictive analytics and ML-enabled segmentation models, businesses can quickly identify at-risk customers and takee appropriate actions to reduce customer churn.
- Customer Loyalty:
With sentiment analytics and text analytics, it becomes easier to analyze customer behavior and take respective measures that help boost customer loyalty.
- Risk/Fraud Prediction:
With risk prediction models, analysts can spot small errors and miscalculations the business and identify and correct fee, interchange, and interest anomalies to maximize revenue efficiency and boost financial performance.
What is an insights platform?
A customer insights platform allows an organization to leverage data in order to deliver the best customer experience. Companies can gather data from multiple channels and analyze it using an insights platform to develop actionable and impactful solutions to make the customer journey smooth and seamless.
Why do you need insight software?
Insight software helps organizations make key decisions by utilizing the customer data at their disposal. This helps organizations deliver optimal customer experiences which are key in forming long term relationships with the customers.
What is the Insight platform used for?
Insights software is mostly used for gathering, storing and analyzing customer data to help organizations acquire new customers, grow their existing customer base and help curate loyalty programs to boost customer retention.
What are the benefits of using an insights platform?
Key benefits of insights software are as follows:
- Designing personalized campaigns for customers
- Identifying key strengths and weaknesses
- Reducing customer churn
- Optimizing campaigns to deliver better results